支持与帮助
账号、连接、隐私或会员遇到问题，请发送邮件至 loki_st@163.com。请说明 Coode 版本、iOS 版本、问题发生时间、操作步骤与报错；截图请先隐藏个人资料。不要发送验证码、API Key、密码或配对密钥。
新 App 与已有账号
新版 Coode 使用独立的 App 条目。已有 Coode 账号可继续使用，无需重新注册；使用原账号登录后，可恢复账号已有的有效会员权益，以及已同步的有效 Agent 连接。恢复连接时，电脑需要在线并运行兼容的连接器。旧 App 中的本地聊天、附件和模型 API Key 不会自动迁移到新 App，请保留需要的旧资料，并在新 App 中重新配置 API。更换 App 不会重新发放新账号赠送使用期。
Free 模型没有显示或暂时不可用
Free 根据 AI Horde 的实时目录和兼容条件筛选模型，由第三方志愿节点提供服务。模型数量、型号、排队时间和响应情况会变化，不保证固定数量或持续可用。列表为空或请求失败时，请刷新后重试，或在模型选择器底部及设置中使用“添加模型 API”，配置你有权使用的服务商。会员不包含第三方 API 费用。请勿向公共模型发送敏感或私密资料。
收不到邮箱验证码
确认邮箱拼写无误，检查垃圾邮件和邮件分类。验证码 10 分钟有效，重新发送有间隔及频率限制；请使用最近一次有效验证码。若持续未收到，请提供发生时间和邮件服务商名称联系支持，勿把验证码发送给我们。
修改资料与更换邮箱
在侧栏点头像与昵称打开设置，再点顶部个人资料进入“编辑资料”。昵称、头像和未被占用的用户 ID 可修改。更换邮箱须先验证当前邮箱，再验证新邮箱；验证完成后，账号、会员和已有连接保持不变。若当前邮箱已无法访问，请联系支持，不要把任何验证码发给他人。
任务完成通知
在“设置 → 通知”开启任务完成通知并允许系统通知，可选择内置提示音或导入小于 30 秒、最多 25 MB 的音频。App 运行并收到完成结果时产生本机提醒；App 被关闭或被系统暂停时目前无法实时接收远程完成通知。专注模式、静音和音量遵循 iOS 设置。
电脑无法连接或显示离线
确认电脑已开机联网，Coode 连接器与所选 Agent 正在运行，且使用匹配版本。新连接请先在应用内「连接 Agent」获取配对码，再复制完整提示词交给电脑上的 Agent，并在手机核对电脑信息。配对码和待确认授权共用 20 分钟有效期；离开配对页面不会主动取消尚未过期的配对。重新获取配对码会使原来尚未配对的码立即失效，已连接的电脑不受影响。不要把配对码发布给他人；如手机丢失，请联系支持协助核验身份并撤销相关访问。
换手机后如何恢复
用同一邮箱登录可恢复已关联账号的有效 Agent 连接；原连接需要已完成账号同步，电脑也必须在线。新手机使用独立授权。本地聊天、附件与模型 API Key 不属于账号云同步，需在新设备自行设置或保留原设备资料。
模型 API 或语音请求失败
检查所选服务商的 API 地址、密钥、余额、模型权限和网络。模型 API 费用由服务商另外收取。原始音频需要支持音频输入的模型；听写需要麦克风及语音识别权限。可在 iOS 设置中检查权限，或先使用键盘输入。
会员、恢复购买与取消续费
可用方案和价格以应用内显示为准。已购买用户请使用原 Coode 账号和相应 Apple 账户恢复购买。自动续费可在“设置 → Apple 账户 → 订阅”管理；注销 Coode 不会取消续费。退款请使用 Apple 的官方退款入口。若权益未显示，请提供商品名称、时间及已遮盖敏感信息的订单截图。
删除账号或提出隐私请求
在 Coode 中从侧栏头像与昵称打开设置，再点顶部个人资料进入“编辑资料 → 注销账号”，发送并输入邮箱注销验证码，然后确认永久注销。此操作删除在线账号、头像、个人资料和云端连接记录，并撤销远程访问，不删除电脑上的项目。哈希试用领取标记、必要交易记录及备份等例外见隐私政策。无法登录，或需要访问、更正、导出、删除、查询备份资料时，请联系支持邮箱；我们会核验身份后处理。
Support
Free models unavailable
Free filters AI Horde’s live catalog for compatible models served by third-party volunteer workers. Model count, choices, queue times and responses vary; no fixed count or continuous availability is guaranteed. If the list is empty or a request fails, refresh and retry, or use Add Model API in the model selector or Settings with a provider you are authorized to use. Membership does not include third-party API fees. Do not send sensitive or private data to public models.
The new app and existing accounts
The new Coode uses a separate app listing. Existing Coode accounts can still be used without registering again. Sign in with the original account to recover its valid membership access and valid Agent connections already synced to that account. Connection recovery requires the computer to be online and running a compatible connector. Local chats, attachments and model API keys in the previous app do not migrate automatically. Retain any old data you need and configure your APIs again in the new app. Changing apps does not grant another new-account introductory period.
Profile and email changes
Open Settings from the sidebar avatar/nickname, then open the profile editor at the top. Nickname, avatar and an available user ID can be changed. Changing email requires verification of both the current and new addresses and preserves the account, membership and connections. Contact support if you cannot access the current mailbox; never share verification codes.
Completion notifications
Settings → Notifications lets you enable completion notifications, grant system permission and select a built-in sound or import audio under 30 seconds and up to 25 MB. Notifications are generated locally when the running app receives completion results. Real-time remote notices are unavailable while the app is closed or suspended. Focus, mute and volume follow iOS settings.
For account, connection, privacy or membership help, email loki_st@163.com. Include your Coode and iOS versions, time of the issue, steps and error message. Redact personal information from screenshots. Never send verification codes, API keys, passwords or pairing secrets.
Sign-in and connections
Check your email address and spam folder if a code is missing. Codes expire after 10 minutes; resend and rate limits apply. Use the newest valid code. For an offline computer, ensure it is online and the compatible connector and selected Agent are running. In Connect Agent, first obtain a pairing code, then copy the complete instructions to your desktop Agent and verify the computer on your phone. The pairing code and pending approval share a 20-minute expiry; leaving the pairing page does not cancel an unexpired pairing. A replacement code invalidates the previous unpaired code without affecting established connections. If a phone is lost, contact support for identity verification and help revoking access.
New phones and model requests
Sign in with the same email to recover valid Agent connections already linked to your account; the computer must be online. Local chats, attachments and API keys are not account-cloud-synced. For API failures, check the configured endpoint, key, balance, model access and network. Original audio requires a supported audio model. Dictation needs microphone and speech-recognition permissions; keyboard input remains available.
Membership and privacy
Restore purchases with the original Coode and relevant Apple accounts. Manage automatic renewal in Settings → Apple Account → Subscriptions; deleting Coode does not cancel it. Use Apple's official refund process for refund requests. To delete an account, open Settings from the sidebar avatar/nickname, select the profile at the top, then choose Delete Account, request and enter the email deletion code, then confirm. Online profile and cloud connection records are deleted and remote access revoked; computer files remain. The Privacy Policy explains retained trial-claim hashes, necessary transaction records and backups. Contact support for sign-in problems or access, correction, export, deletion and backup requests; identity verification is required.